Frequently Asked Questions

This store is run by the same behind-the-scenes crew who delivers your daily email each morning at 6AM.

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6AM City is a hyper-local digital media company, focused on activating communities through daily email newsletters that aggregate the most positive, impactful local news + events.

You can check out our return policy here.

At this time, we do not offer refunds. If you receive the wrong item or your items arrive damaged, please contact us at hello@shopsixandmain.com with photos of wrong/damaged items so we can further assist you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every item listed in our store within the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@shopsixandmain.com
within three business days of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one.

It typically takes 3-7 business days to fulfill an order after which it’s shipped out. The shipping time depends on your location, but can be estimated to arrive in 3-4 business days.

We work with a print-on-demand drop shipper. Your orders are printed and shipped from their facility in Charlotte, NC.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@shopsixandmain.com.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors’ places in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, contact us within 3 business days at hello@shopsixandmain.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order with you paying only the re-shipping cost.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@shopsixandmain.com within three business days with photos of the damaged product, your order number, and any other details you have about your order.

We’ll get back to you with a resolution as soon as possible.

While we serve markets all across the country, 6AM City’s headquarters is located in Greenville, SC. In each city we have boots on the ground, employing local editors and 6AM support staff. Meet our team members that live, work and play in your backyard. 

Additionally, we host quarterly contests in each city, calling for creatives to submit their local-focused work to be featured on our products. If selected, we buy the designs and feature the creatives on our site. This allows our communities to support these amazing local creatives by purchasing cool swag that showcases pride for their city, and in return, helps 6AM City to continue providing free, daily email newsletters to the cities we serve.

No. Our daily newsletter is still free to all members of the community.

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